Well, this bug isn’t anything that has surfaced recently. Notably, OnePlus users have been complaining and reporting the Gallery app freeze bug for months now. According to the user reports, when they try to share photos, the Gallery app freezes for some seconds. This annoying bug is proving to be a hindrance to the user experience. Thankfully, OnePlus has acknowledged this issue and has also promised that a team of developers is investigating the problem at hand since the time it was first reported. It also mentioned that it is taking them a good amount of time to find a solution to this bug because of the number of apps involved with this Gallery app freeze bug on OnePlus devices.
OnePlus says it may take about a week for the fix to arrive
As per a OnePlus community post, it says that the Gallery app freeze issue is mainly related to the Google Messages app rather than the Gallery app itself. This is also one of the reasons OnePlus developers are behind in pushing a solution for this update. The good thing is that OnePlus has committed that the problem is under scrutiny and a fix for this will arrive in about one week’s time. For the time being, OnePlus suggests a workaround for those who are actually experiencing this Gallery app freeze problem. If your device is affected, you need to head over to the Google Play Store. Now, simply uninstall all updates related to the Google Messages app. This workaround also hints that a recent update to the Google Messages app may have introduced this Gallery app freeze bug on OnePlus devices. Moreover, you need to ensure that the auto-update option is disabled. This would prevent the Play Store from updating automatically on its own. Several users have reported that this temporary workaround has done the job for them, but they are waiting for a permanent fix to this problem. One OnePlus user claims to have received a new update that promises to fix the problem. This is pretty quick from OnePlus, considering the fact that it promised a solution via an update just 24 hours prior to the announcement. The new software arrives with firmware version DN2101_11_A.18 and weighs around 170MB in size. The changelog does mention that it brings fixes for the freezing issue when sharing pictures in the gallery.
